Information about this company and their rating can be viewed by clicking the link to the BBB's website.
The BBB's website indicates it has processed 64 complaints against the company in the last 36 months; 29 of those are listed as CONTRACT ISSUES and 20 of them are listed as SALES PRACTICE ISSUES
After his brother's sold Certified Merchant Services back in 2004 to pay the $23.5 million dollar judgement to the Federal Trade Commission, Andy Frankel was named President of Certified Payment Processing where he served until 2008 when he left the company and formed Apex Merchant Group. His executive team published on Apex's website (Apex Merchant Group's Management) lists a couple of people who were also members of the Certified Merchant Team prior to the company being sold.
Common complaints about APEX have been outlined on the right, more can be read by visiting the Better Business Bereau's website or Rip Off Report and other boards by searching "APEX MERCHANT GROUP + Complaints" through your favorite search engine.
Source: http://www.worsecreditcardprocessors.com/ap
Factors that lowered Apex Merchant Group's rating include:
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered Apex Merchant Group's rating include:
- Length of time business has been operating.
- 70 complaints filed against business
- Response to 69 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary
70 complaints closed with BBB in last 3 years | 39 closed in last 12 months
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising / Sales Issues | 22 |
| Billing / Collection Issues | 5 |
| Problems with Product / Service | 43 |
| Delivery Issues | 0 |
| Guarantee / Warranty Issues | 0 |
| Total Closed Complaints | 70 |
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